Help Desk

IDP software is intuitive and simple to use- but sometimes, you need assistance to better understand a system process or figure out a procedure while implementing your system.
That's why IDP offers our Help Desk, a Service-Level Agreement service that has a variety of options, so you can find the right fit for your needs.

• Competitive, Support Service pricing
• Evaluation metrics for measuring service-level performance
• Support and Quality Assurance processes that ensure customer satisfaction with the software application
• Flexible and detailed activity reporting based on client requirements
• Guarantees that software rights will be observed
• Flexible support hours: 7x24x365, after hours, overflow, holidays, and normal business hours
• Fast start-up and implementation of support
• Trained support team of specialists with the expertise required to meet our client's application support needs

Customized Support Services

While our standard, Service-Level Agreement provision of Help Desk services is thorough and sufficient for many carriers, some situations require more specialized attention. Customized Support addresses those situations.

• Dedicated Help Desk team
• Toll-free phone, email, fax, and online support
• Highly personalized, seamless interaction with client's staff or customers
• Call screening, routing, logging, tracking, and distribution
• Escalation to second or third tier support specialists
• Vertical/custom application installation, configuration, operation, and troubleshooting support
• Development of vertical/custom application knowledge bases and FAQs.
• Software testing services
• Converting application documentation to online and CD formats
• Disaster and contingency planning
• Software engineering consulting
• Customized Detailed Help Desk Support Reports

Data Backup Services

IDP's Data Backup Services can insure you against the risk of losing what is most valuable in your business.

• Silent mode runs backups invisibly in the background
• Binary incremental backups for improved performance
• Customizable backup sets
• Automatic Online Upgrades
• Comprehensive backup scheduling options
• File Selection Filters
• Encryption and compression
• Event Manager
• E-mail Notification